Customer policies

Refunds, cancellations, and delivery

Effective September 6, 2026

FirmSchema currently sells scoped consulting services through written agreements. This website does not take payments or sell physical goods.

Before work begins

Unless a signed agreement says otherwise, a client may cancel before the scheduled project kickoff and receive a refund of prepaid fees, less any third-party cost the client expressly approved and that cannot be recovered.

After work begins

After work begins, the client may cancel in writing. Unless the signed agreement says otherwise, FirmSchema will return any prepaid amount attributable to work not yet performed, after deducting completed work and approved non-cancelable costs. Completed milestones and delivered work are non-refundable.

Delivery and acceptance

Deliverables are provided electronically using the secure method and schedule stated in the signed agreement. Clients should report a material delivery problem within 14 calendar days. We will review the issue and, where the deliverable does not materially match the agreed scope, correct it within a reasonable period.

How to request help

Email contact@firmschema.com with the client name, project, invoice reference, and request. Do not include confidential documents in ordinary email. We aim to acknowledge customer-service messages within two business days.

A signed statement of work may contain different project-specific terms. Where it does, the signed agreement controls.